Mark Your Calendar: CWA Customer Service Professionals Conference

CWA's Customer Service Professionals Conference will be held Feb. 12-14, 2014, in Orlando, Fla.

This year's conference will be an exciting one. In addition to the first day, CWA-only session, CWAers will join with call center activists from UNI Global Union, which is holding its meeting in conjunction with ours, for another two full days of sessions.

That means lots of opportunities to talk with union customer service workers from different sectors and different countries, and to brainstorm what works and what doesn't for improving the conditions and professionalism of customer service.

Sign up now by clicking here. There is a $75 registration fee. Participants will be responsible for making their own travel arrangements and hotel reservations at the DoubleTree by Hilton in Orlando, Fla.

In October, "Call Centre Action Month," UNI activists rallied for increased pay and professional treatment of call center workers around the globe.

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